Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Roseboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Roseboro, NC. You will handle emergency and nonemergency lines, verify locations, collect caller information, and document details for responders, working as part of a fast-paced public safety team.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with shift work and irregular

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Roseboro, NC. You will handle emergency and nonemergency lines, verify locations, collect caller information, and document details for responders, working as part of a fast-paced public safety team.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with shift work and irregular