Emergency Communications Specialist 911 Call Taker

Regional 911 Intake Solutions; Caraway (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines from a fixed location in Caraway, AR. The role requires precise information gathering, rapid assessment, and proper entry into dispatch software.

Candidates should have a high school diploma or GED, with strong listening, typing, and verbal communication skills. Training and certifications are required, with potential background checks and scheduling flexibility for rotating shifts.

Qualifications

• Must have a high school diploma or recognized equivalent. Some vacancies accept entrants without dispatch experience.
• Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines from a fixed location in Caraway, AR. The role requires precise information gathering, rapid assessment, and proper entry into dispatch software.

Candidates should have a high school diploma or GED, with strong listening, typing, and verbal communication skills. Training and certifications are required, with potential background checks and scheduling flexibility for rotating shifts.