911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Teachey (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Teachey, NC seeks 911 Call Takers to handle emergency and non-emergency calls, verify location, and document details for dispatch. You will work with validated scripts, use call-processing software, and forward information promptly to responders.

Strong listening, typing, and clear communication are essential, with adaptability to shift work in a high-stakes environment. Successful candidates typically have a high school diploma, customer service experience, and

Qualifications

• High school diploma or equivalent required
• Strong listening and typing skills essential
• Clear verbal communication and ability to follow procedures
• Experience in customer service or public safety helpful but not required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Teachey, NC seeks 911 Call Takers to handle emergency and non-emergency calls, verify location, and document details for dispatch. You will work with validated scripts, use call-processing software, and forward information promptly to responders.

Strong listening, typing, and clear communication are essential, with adaptability to shift work in a high-stakes environment. Successful candidates typically have a high school diploma, customer service experience, and