Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Gerton (NC); Presencial; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Gerton, NC seeks reliable 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and coordinate with responders.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualificações

• High school diploma or equivalent required or preferred.
• Prior customer service, telephone support, or public safety experience helpful.
• Strong listening, typing, and clear verbal communication essential.
• Ability to follow structured procedures and pass assessments.

Responsabilidades

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Ask approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training and policy.
• Maintain caller privacy and confidentiality.

Conhecimentos

Customer service experience

Active listening

Typing speed

Verbal communication

Ability to follow procedures

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Call-processing systems

Descrição da oferta de emprego

Regional 911 Intake Solutions in Gerton, NC seeks reliable 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and coordinate with responders.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and overtime.