Emergency 911 Call Taker – Impactful Public Safety Role

Regional 911 Intake Solutions; Concord (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Concord, NC seeks diligent 911 Call Takers to handle emergency and non-emergency lines with calm, accuracy, and empathy. You will verify location, collect caller details, and document information for responders using approved systems.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies prefer dispatch or public safety experience; training and certifications are provided

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are expected.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Maintain caller privacy and confidentiality of incident information.

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Concord, NC seeks diligent 911 Call Takers to handle emergency and non-emergency lines with calm, accuracy, and empathy. You will verify location, collect caller details, and document information for responders using approved systems.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies prefer dispatch or public safety experience; training and certifications are provided