911 Emergency Communications Operator — Training & Impact

Regional 911 Intake Solutions; Southport (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker positions in Southport, NC. The role involves handling emergency and nonemergency calls, confirming locations, and collecting essential information to support dispatchers.

Ideal candidates demonstrate listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required by the employing agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker positions in Southport, NC. The role involves handling emergency and nonemergency calls, confirming locations, and collecting essential information to support dispatchers.

Ideal candidates demonstrate listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required by the employing agency.