Emergency 911 Call Taker - Critical Public Safety

Regional 911 Intake Solutions; Walstonburg (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Walstonburg, NC seeks an attentive 911 Call Taker to handle emergency and non-emergency lines, verify locations and caller details, and document information for dispatch coordination.

The role requires strong listening and typing skills, clear verbal communication, and adherence to approved procedures. Training, certification, and shifts may apply in a 24-hour operation.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, typing, and verbal communication required.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Walstonburg, NC seeks an attentive 911 Call Taker to handle emergency and non-emergency lines, verify locations and caller details, and document information for dispatch coordination.

The role requires strong listening and typing skills, clear verbal communication, and adherence to approved procedures. Training, certification, and shifts may apply in a 24-hour operation.