911 Call Taker — Life-Saving Communications Specialist

Regional 911 Intake Solutions; Lattimore (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lattimore, NC seeks 911 Call Takers to receive emergency and nonemergency calls, verify locations, and document details for dispatchers. The role emphasizes clear communication, accurate data entry, and adherence to procedures within training programs.

Applicants may come from customer service backgrounds; dispatch experience can be beneficial, though some vacancies accept applicants with minimal related experience.

Qualifications

• High school diploma or equivalent
• Customer service or call-center experience helpful
• Dispatch experience not required for all vacancies

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller details
• Enter information into call-processing software and forward to dispatch
• Provide pre-arrival instructions within training scope

Job description

Regional 911 Intake Solutions in Lattimore, NC seeks 911 Call Takers to receive emergency and nonemergency calls, verify locations, and document details for dispatchers. The role emphasizes clear communication, accurate data entry, and adherence to procedures within training programs.

Applicants may come from customer service backgrounds; dispatch experience can be beneficial, though some vacancies accept applicants with minimal related experience.