Emergency Communications Operator — 911 Call Taker

Regional 911 Intake Solutions; Burnsville (NC); On-site; USD 30,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions in Burnsville, NC seeks a dedicated 911 Call Taker. You will handle incoming emergency and nonemergency calls, verify locations and contact information, and input accurate data into dispatch systems to support rapid response.

The role emphasizes calm, precise communication, strong listening skills, and adherence to established procedures. Training will cover call-taking protocols and safety guidelines, with opportunities across rotating shifts depending on staffing

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to triage and identify urgency.
• Enter details into call-processing or dispatch systems.
• Relay information promptly to dispatch personnel.
• Provide pre-arrival instructions within training scope.
• Maintain composure and provide accurate information under pressure.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Burnsville, NC seeks a dedicated 911 Call Taker. You will handle incoming emergency and nonemergency calls, verify locations and contact information, and input accurate data into dispatch systems to support rapid response.

The role emphasizes calm, precise communication, strong listening skills, and adherence to established procedures. Training will cover call-taking protocols and safety guidelines, with opportunities across rotating shifts depending on staffing