Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Olds (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Olds is seeking qualified individuals to become 911 Call Takers. You will handle incoming emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination.

Training and certification enable you to provide pre-arrival instructions and use approved resources when needed. Requirements typically include a high school diploma or equivalent, with prior customer service or public safety experience being advantageous.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Olds is seeking qualified individuals to become 911 Call Takers. You will handle incoming emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination.

Training and certification enable you to provide pre-arrival instructions and use approved resources when needed. Requirements typically include a high school diploma or equivalent, with prior customer service or public safety experience being advantageous.