Emergency Call Taker: First-Response Dispatcher

Regional 911 Intake Solutions; New Market (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates in New Market, AL, for 911 Call Taker positions. The role involves handling emergency and nonemergency lines, verifying locations and callback information, and documenting details in dispatch software.

Training and certification are provided. Successful applicants may come from customer service or public safety backgrounds; strong listening, typing accuracy, and clear verbal communication are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Candidates need strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates in New Market, AL, for 911 Call Taker positions. The role involves handling emergency and nonemergency lines, verifying locations and callback information, and documenting details in dispatch software.

Training and certification are provided. Successful applicants may come from customer service or public safety backgrounds; strong listening, typing accuracy, and clear verbal communication are essential.