Emergency Communications: 911 Call Taker & Dispatcher

Regional 911 Intake Solutions; Holly Pond (AL); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Holly Pond, AL. The position involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Call takers work with call-processing software, follow structured procedures, and may participate in 24-hour operations with rotating shifts as needed.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills essential.
• Ability to follow structured procedures and communicate clearly.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callbacks.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing accuracy

Clear verbal communication

Procedural follow-through

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Holly Pond, AL. The position involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Call takers work with call-processing software, follow structured procedures, and may participate in 24-hour operations with rotating shifts as needed.