Emergency Communications Call Taker – Start a Vital Role

Regional 911 Intake Solutions; Rison (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Rison, AR seeks 911 Call Takers to handle emergency and nonemergency lines, verify location and callback data, and document details in dispatch software. Training leads to certifications for providing pre-arrival instructions and coordinating with responders.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though non-dispatched entrants may qualify after training.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Rison, AR seeks 911 Call Takers to handle emergency and nonemergency lines, verify location and callback data, and document details in dispatch software. Training leads to certifications for providing pre-arrival instructions and coordinating with responders.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though non-dispatched entrants may qualify after training.