911 Call Taker & Dispatch Operator — Lifesaving Career

Regional 911 Intake Solutions; Crossville (AL); Sur place; USD 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Crossville, AL seeks 911 Call Takers to greet callers, gather essential details, and coordinate with responders in a fast-paced public safety environment. You will ask focused questions, confirm locations, and document information for dispatch teams as part of the call-taking process.

Responsibilities include handling incoming emergency and nonemergency lines, following structured procedures, and maintaining caller privacy while providing calm, clear guidance and

Qualifications

• High school diploma or equivalent is commonly required.
• Excellent listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, authoritative guidance and pre-arrival instructions as trained.

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Crossville, AL seeks 911 Call Takers to greet callers, gather essential details, and coordinate with responders in a fast-paced public safety environment. You will ask focused questions, confirm locations, and document information for dispatch teams as part of the call-taking process.

Responsibilities include handling incoming emergency and nonemergency lines, following structured procedures, and maintaining caller privacy while providing calm, clear guidance and