Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Peabody (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Peabody, MA is seeking a Call Taker for 911 emergency communications. You will answer calls, confirm location, collect information, and enter data into dispatch software. This role may require rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically need a high school diploma; customer service or dispatch experience is helpful. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Peabody, MA is seeking a Call Taker for 911 emergency communications. You will answer calls, confirm location, collect information, and enter data into dispatch software. This role may require rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically need a high school diploma; customer service or dispatch experience is helpful. Training and certifications will be provided.