911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; Florence (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Florence, MA is offering 911 Call Taker opportunities to join a critical public-safety team. Call takers will listen to callers, gather location and callback information, and document details for dispatch coordination.

Ideal candidates have a high school diploma and strong listening, typing, and verbal communication skills. Training, background checks, and ongoing assessments are part of employment, with shifts that may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Strong listening comprehension and data-entry accuracy.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Florence, MA is offering 911 Call Taker opportunities to join a critical public-safety team. Call takers will listen to callers, gather location and callback information, and document details for dispatch coordination.

Ideal candidates have a high school diploma and strong listening, typing, and verbal communication skills. Training, background checks, and ongoing assessments are part of employment, with shifts that may include nights, weekends, and holidays.