Emergency Communications Operator (911 Call Taker)

Regional 911 Intake Solutions; Rowe (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Rowe, MA seeks an on-site 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow structured procedures, participate in required training, and support responders with accurate, timely information.

Applicants should have strong listening skills, clear verbal communication, and reliable typing. Some vacancies may require background checks and certifications as part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Active listening

Clear communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Rowe, MA seeks an on-site 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details in dispatch software. You will follow structured procedures, participate in required training, and support responders with accurate, timely information.

Applicants should have strong listening skills, clear verbal communication, and reliable typing. Some vacancies may require background checks and certifications as part of the process.