Emergency Communications Call Taker (911)

Regional 911 Intake Solutions; Cambridge (VT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks an experienced 911 Call Taker to respond to emergency calls in Cambridge, VT. You will verify locations, collect caller information, and document details for dispatch teams.

The role requires calm communication and precise data entry under fast-paced conditions. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• Strong listening and data-entry skills are required.
• Ability to follow structured procedures and work under pressure.
• Effective verbal communication with callers and teammates.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Data entry

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks an experienced 911 Call Taker to respond to emergency calls in Cambridge, VT. You will verify locations, collect caller information, and document details for dispatch teams.

The role requires calm communication and precise data entry under fast-paced conditions. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures.