Emergency 911 Call Taker — Fast-Paced, 24/7 Shifts

Regional 911 Intake Solutions; Barnstable (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Barnstable, MA is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and enter critical details into call-processing software to support dispatchers.

Candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required for eligible applicants.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Barnstable, MA is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and enter critical details into call-processing software to support dispatchers.

Candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required for eligible applicants.