911 Emergency Communications Specialist

Regional 911 Intake Solutions; West Boxford (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in West Boxford, MA. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch systems.

Training and certification will guide approved pre-arrival instructions. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience helpful but not always necessary.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication under pressure is critical.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in West Boxford, MA. The role involves handling emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch systems.

Training and certification will guide approved pre-arrival instructions. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.