911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Acton (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Acton, MA seeks dedicated 911 Call Takers to join a public-safety focused team. You will handle emergency and non-emergency lines, confirm locations, and collect critical information to coordinate rapid responses.

Required are strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures and certification requirements, with potential shift work in a 24/7 operation.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and communication abilities are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Acton, MA seeks dedicated 911 Call Takers to join a public-safety focused team. You will handle emergency and non-emergency lines, confirm locations, and collect critical information to coordinate rapid responses.

Required are strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures and certification requirements, with potential shift work in a 24/7 operation.