Emergency Call Taker 24/7 Public Safety Support

Regional 911 Intake Solutions; Whitman (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Whitman, MA is seeking 911 Call Takers to handle emergency and non-emergency calls, document critical details, and coordinate with dispatch teams. The role emphasizes accuracy, composure, and adherence to procedures.

Successful candidates will contribute to public safety by gathering essential information, confirming locations, and guiding callers with trained instructions while maintaining privacy and confidentiality.

Qualifications

• Must be able to obtain required background checks and complete training.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures under supervision.

Responsibilities

• Answer incoming emergency calls and record information.
• Confirm incident location and caller contact details.
• Ask focused questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Relay incident information to the appropriate dispatch function.
• Provide clear instructions to distressed callers within training.
• Use language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Education

High School diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Whitman, MA is seeking 911 Call Takers to handle emergency and non-emergency calls, document critical details, and coordinate with dispatch teams. The role emphasizes accuracy, composure, and adherence to procedures.

Successful candidates will contribute to public safety by gathering essential information, confirming locations, and guiding callers with trained instructions while maintaining privacy and confidentiality.