911 Call Taker: Emergency Communications Operator

Regional 911 Intake Solutions; Northbridge (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Job summary

Regional 911 Intake Solutions in Northbridge, MA, seeks skilled 911 Call Takers to be the first point of contact during emergencies. You will gather essential information, verify locations, and document details for responders while following established procedures.

Typical duties include handling incoming emergency and non-emergency lines, using approved questions, and entering data into dispatch systems. Training and certifications are required.

Qualifications

• Employer commonly requires a high school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Strong listening

Accurate typing

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Northbridge, MA, seeks skilled 911 Call Takers to be the first point of contact during emergencies. You will gather essential information, verify locations, and document details for responders while following established procedures.

Typical duties include handling incoming emergency and non-emergency lines, using approved questions, and entering data into dispatch systems. Training and certifications are required.