Emergency Communications Specialist — 911 Call Taker

Public Safety Dispatch Network; East Bridgewater (MA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Descripción de la vacante

Public Safety Dispatch Network in East Bridgewater, MA is seeking 911 Call Takers to listen, ask focused questions, confirm locations, and document information for responders. The role may involve working in centers where call taking is separate from radio dispatch or combined, depending on the vacancy.

You will answer incoming emergency and nonemergency lines, enter details into dispatch software, and forward information promptly to the appropriate unit.

Formación

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Descripción del empleo

Public Safety Dispatch Network in East Bridgewater, MA is seeking 911 Call Takers to listen, ask focused questions, confirm locations, and document information for responders. The role may involve working in centers where call taking is separate from radio dispatch or combined, depending on the vacancy.

You will answer incoming emergency and nonemergency lines, enter details into dispatch software, and forward information promptly to the appropriate unit.