Emergency Call Taker - 24/7 Frontline Dispatcher

Regional 911 Intake Solutions; Madison (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Programs

Continuing Training

Job summary

Regional 911 Intake Solutions in Madison, Alabama seeks a qualified 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information in dispatch software. The role requires attentive listening, accurate typing, and clear communication under pressure.

Employees may work rotating shifts in a 24/7 environment. Training, background checks, and certifications are typical prerequisites, with benefits varying by employer and appointment type.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Strong listening, typing, and clear verbal communication advantageous.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Madison, Alabama seeks a qualified 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document information in dispatch software. The role requires attentive listening, accurate typing, and clear communication under pressure.

Employees may work rotating shifts in a 24/7 environment. Training, background checks, and certifications are typical prerequisites, with benefits varying by employer and appointment type.