Life-Saving 911 Call Taker - Public Safety Career

Regional 911 Intake Solutions; Saraland (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions in Saraland, AL is seeking 911 Call Takers to handle emergency and non-emergency lines with care and precision. You will verify incident details, document information, and follow structured procedures using call-processing software.

Work may involve rotating shifts, nights, weekends, and overtime; benefits depend on the agency and appointment type. Strong listening, typing, and communication skills are essential.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller info.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Saraland, AL is seeking 911 Call Takers to handle emergency and non-emergency lines with care and precision. You will verify incident details, document information, and follow structured procedures using call-processing software.

Work may involve rotating shifts, nights, weekends, and overtime; benefits depend on the agency and appointment type. Strong listening, typing, and communication skills are essential.