911 Call Taker: Be the First to Help in Emergencies

Regional 911 Intake Solutions; Wellington (AL); Presencial; USD 36.000 - 48.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Wellington, AL, is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect callback information, and document data in dispatch software while following established procedures.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some postings may require prior dispatch experience or related public safety exposure.

Formación

• High school diploma or recognized equivalent is commonly required.
• Customer service or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilidades

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Conocimientos

Active listening

Typing accuracy

Verbal communication

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions in Wellington, AL, is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect callback information, and document data in dispatch software while following established procedures.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some postings may require prior dispatch experience or related public safety exposure.