Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Illinois; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Mason, IL to be the first contact for emergency reporting. You will ask focused questions, verify locations, and document details for responders. Call-takers may work rotating shifts, including nights and weekends, with training and certifications required.

Strong listening, fast typing, and clear communication are essential. Eligibility generally includes a high school diploma and passing assessments.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience preferred.
• Able to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only after training.

Skills

Active listening

Typing

Verbal communication

Call-processing software

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in Mason, IL to be the first contact for emergency reporting. You will ask focused questions, verify locations, and document details for responders. Call-takers may work rotating shifts, including nights and weekends, with training and certifications required.

Strong listening, fast typing, and clear communication are essential. Eligibility generally includes a high school diploma and passing assessments.