Emergency 911 Call Taker: Calm, Precise Communicator

National Public Safety Careers; Odin (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Odin, Illinois. Call Takers are often the first contact for emergencies, asking focused questions, documenting information, and coordinating with responders.

Positions may involve rotating shifts, nights, weekends, and overtime. Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Odin, Illinois. Call Takers are often the first contact for emergencies, asking focused questions, documenting information, and coordinating with responders.

Positions may involve rotating shifts, nights, weekends, and overtime. Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.