Emergency 911 Call Taker — Start a Public Safety Career

National Public Safety Careers; Cullom (IL); On-site; USD 35,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Job summary

National Public Safety Careers in Cullom, IL is seeking 911 Call Takers to be the first point of contact for emergency reporting. This role involves asking focused questions, confirming locations, and documenting information for responders.

Training and certification enable pre-arrival instructions and access to language resources. Qualified candidates typically hold a high school diploma or GED, with customer service experience beneficial.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call handling helpful but not mandatory.
• Ability to follow standardized questions and procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller contact information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the dispatch function
• Assist distressed callers with focused questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions within training and certifications

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

National Public Safety Careers in Cullom, IL is seeking 911 Call Takers to be the first point of contact for emergency reporting. This role involves asking focused questions, confirming locations, and documenting information for responders.

Training and certification enable pre-arrival instructions and access to language resources. Qualified candidates typically hold a high school diploma or GED, with customer service experience beneficial.