Emergency Call-Taker & Dispatch Specialist

National Public Safety Careers; Midland (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers seeks a 911 Call Taker to be the first point of contact for emergencies. Roles include taking calls, confirming locations, and entering data into dispatch systems to coordinate response.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone, or public safety experience may help.
• Strong listening, accurate typing, and clear communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Respect language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing proficiency

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker to be the first point of contact for emergencies. Roles include taking calls, confirming locations, and entering data into dispatch systems to coordinate response.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required, with shifts that may include nights, weekends, and overtime.