Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Mokena (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Mokena, IL. The role involves handling incoming emergency calls, confirming locations and caller information, and entering details into dispatch software to swiftly coordinate responders.

Strong listening, accurate typing, and clear verbal communication are essential, as is the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and work under pressure.
• Customer service experience is helpful for applicants.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Mokena, IL. The role involves handling incoming emergency calls, confirming locations and caller information, and entering details into dispatch software to swiftly coordinate responders.

Strong listening, accurate typing, and clear verbal communication are essential, as is the ability to follow structured procedures.