Emergency Call Taker – Start a Public Safety Career

National Public Safety Careers; Batchtown (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Batchtown, IL. Call Takers are essential first responders who gather information, verify locations, and coordinate incident details for responders.

Responsibilities include handling emergency and nonemergency lines, documenting data, and ensuring accurate dispatch information. Candidates should have strong listening, typing, and verbal communication skills, with a high school diploma or equivalent.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Batchtown, IL. Call Takers are essential first responders who gather information, verify locations, and coordinate incident details for responders.

Responsibilities include handling emergency and nonemergency lines, documenting data, and ensuring accurate dispatch information. Candidates should have strong listening, typing, and verbal communication skills, with a high school diploma or equivalent.