Emergency Call Taker: Start a Vital Public Safety Career

National Public Safety Careers; Easton (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional training

Job summary

National Public Safety Careers in Illinois seeks 911 Call Taker to be the first point of contact for emergencies. You will answer incoming calls, confirm incident location, obtain caller information, and document details for dispatch teams to coordinate responses.

Training and certification are provided to ensure accuracy and safety. The role requires a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear communication

Typing speed

Multitasking

Education

High School Diploma

Job description

National Public Safety Careers in Illinois seeks 911 Call Taker to be the first point of contact for emergencies. You will answer incoming calls, confirm incident location, obtain caller information, and document details for dispatch teams to coordinate responses.

Training and certification are provided to ensure accuracy and safety. The role requires a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.