Emergency 911 Call Taker - Quick, Critical Public Safety

National Public Safety Careers; Mount Morris (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mount Morris, IL. Call Takers handle emergency lines, verify locations, and document information for dispatchers coordinating responses.

Roles may involve rotating shifts and training for call-taking with potential dispatch duties. A high school diploma or equivalent is commonly required, with benefits such as health insurance and paid leave depending on the employer and appointment type.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, accurate typing, and clear verbal communication expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Mount Morris, IL. Call Takers handle emergency lines, verify locations, and document information for dispatchers coordinating responses.

Roles may involve rotating shifts and training for call-taking with potential dispatch duties. A high school diploma or equivalent is commonly required, with benefits such as health insurance and paid leave depending on the employer and appointment type.