Emergency Call Taker (24/7) - Be First to Help

National Public Safety Careers; Lincolnwood (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Lincolnwood, IL. These roles involve handling emergency and non-emergency calls, confirming locations, and entering information into dispatch systems to support first responders.

Successful candidates typically have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures.

Qualifications

• A high school diploma or recognized equivalent is required.
• Prior customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Lincolnwood, IL. These roles involve handling emergency and non-emergency calls, confirming locations, and entering information into dispatch systems to support first responders.

Successful candidates typically have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures.