Emergency Communications Specialist – 911 Call Taker

Regional 911 Intake Solutions; Hayward (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a detail-focused 911 Call Taker in Hayward, WI. The selected candidate will handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams.

Training emphasizes careful questioning, accurate data entry, and caller support. Candidates should have a high school diploma or equivalent and may bring previous customer service or public safety experience.

Qualifications

• High school diploma or equivalent required; customer service or public safety exposure helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and callback information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions only within training.
• Follow established procedures and maintain privacy.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a detail-focused 911 Call Taker in Hayward, WI. The selected candidate will handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams.

Training emphasizes careful questioning, accurate data entry, and caller support. Candidates should have a high school diploma or equivalent and may bring previous customer service or public safety experience.