Emergency 911 Call Taker: Calm, Precise, Life-Saving

Regional 911 Intake Solutions; Town of Willard (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Willard, WI seeks a 911 Call Taker to support emergency communications. You will answer calls, verify locations and caller information, and document critical details for dispatch teams. Training includes authorized pre-arrival guidance and required certifications.

The position may require rotating shifts and compliance with agency procedures, with benefits varying by employer. Prior customer service or public safety exposure is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines as needed.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide needed instructions within training limits.
• Use language-access resources when needed.
• Complete certifications and performance evaluations as required.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High School Diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Willard, WI seeks a 911 Call Taker to support emergency communications. You will answer calls, verify locations and caller information, and document critical details for dispatch teams. Training includes authorized pre-arrival guidance and required certifications.

The position may require rotating shifts and compliance with agency procedures, with benefits varying by employer. Prior customer service or public safety exposure is helpful.