911 Dispatcher: Emergency Communications Specialist

Regional 911 Intake Solutions; Horicon (WI); Sur place; USD 38 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Horicon, WI seeks dependable 911 Call Takers to handle emergency and non-emergency lines while confirming locations and caller details. You will use approved questions to assess urgency and document information in dispatch software.

Successful candidates will demonstrate strong listening, accurate typing, and clear communication, with the ability to follow structured procedures and maintain privacy of incident data.

Qualifications

• Strong listening skills and accurate typing.
• Clear verbal communication and following structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing

Verbal communication

Structured procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Horicon, WI seeks dependable 911 Call Takers to handle emergency and non-emergency lines while confirming locations and caller details. You will use approved questions to assess urgency and document information in dispatch software.

Successful candidates will demonstrate strong listening, accurate typing, and clear communication, with the ability to follow structured procedures and maintain privacy of incident data.