Emergency 911 Call Taker — Public Safety Communications

Regional 911 Intake Solutions; Town of Wascott (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Regional 911 Intake Solutions in Wisconsin seeks 911 Call Takers to answer emergency calls, verify locations, and document information for dispatch coordination. You will use call-processing software, confirm caller data, and guide responders as needed.

Applicants should demonstrate strong listening skills, clear verbal communication, and accurate typing. A high school diploma is required; training and certification support are provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills needed.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch function.
• Adhere to language-access and accessibility guidelines.

Skills

Active listening

Typing speed

Verbal communication

Ability to follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Wisconsin seeks 911 Call Takers to answer emergency calls, verify locations, and document information for dispatch coordination. You will use call-processing software, confirm caller data, and guide responders as needed.

Applicants should demonstrate strong listening skills, clear verbal communication, and accurate typing. A high school diploma is required; training and certification support are provided.