911 Call Taker — Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Sister Bay (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sister Bay, WI seeks 911 Call Takers to handle incoming emergency calls, verify locations, and document details for dispatch teams. Roles may be standalone or combined with radio dispatch depending on the center.

Applicants should have a high school diploma; prior customer service or public safety experience is helpful. Training, certifications, and rotating shifts are expected in this 24/7 environment.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Previous customer service, telephone support, or public safety experience helpful, though some vacancies may accept non-dispatched applicants.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Sister Bay, WI seeks 911 Call Takers to handle incoming emergency calls, verify locations, and document details for dispatch teams. Roles may be standalone or combined with radio dispatch depending on the center.

Applicants should have a high school diploma; prior customer service or public safety experience is helpful. Training, certifications, and rotating shifts are expected in this 24/7 environment.