Emergency 911 Call Taker – Start a Critical Dispatch Career

Regional 911 Intake Solutions; Superior (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers to join a Superior, Wisconsin center. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch teams. Applicants should have a high school diploma and may have prior public safety or customer service experience.

Qualifications

• High school diploma or recognized equivalent required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers to join a Superior, Wisconsin center. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch teams. Applicants should have a high school diploma and may have prior public safety or customer service experience.