Emergency Call Taker — 24/7 Public Safety Response

Regional 911 Intake Solutions; Nekoosa (WI); Vor Ort; USD 35.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Zusammenfassung

Regional 911 Intake Solutions in Wisconsin seeks 911 Call Takers to answer emergency lines, verify locations, and document details for dispatch coordination. Training emphasizes accuracy, calm communication, and adherence to procedures.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured guidelines. Employment may involve varied shifts and 24-hour coverage as needed.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Customer service

Active listening

Typing

Verbal communication

Ausbildung

High school diploma

Jobbeschreibung

Regional 911 Intake Solutions in Wisconsin seeks 911 Call Takers to answer emergency lines, verify locations, and document details for dispatch coordination. Training emphasizes accuracy, calm communication, and adherence to procedures.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured guidelines. Employment may involve varied shifts and 24-hour coverage as needed.