Emergency Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Kaukauna (WI); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Kaukauna, WI seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and document details for responders to coordinate timely action.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication; prior dispatch experience is helpful but not mandatory. Training will cover required procedures and safety protocols.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing accuracy essential.
• Clear verbal communication and ability to follow procedures.
• Experience in customer service or public safety is helpful but not required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s phone number.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential instructions within training.
• Access language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing/Dispatch software

Description du poste

Regional 911 Intake Solutions in Kaukauna, WI seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and document details for responders to coordinate timely action.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication; prior dispatch experience is helpful but not mandatory. Training will cover required procedures and safety protocols.