Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Town of Shullsburg (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Shullsburg, WI is seeking qualified 911 Call Takers to be the first point of contact in emergencies. Responsibilities include gathering essential details, confirming locations, and documenting information for responders.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callbacks.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Shullsburg, WI is seeking qualified 911 Call Takers to be the first point of contact in emergencies. Responsibilities include gathering essential details, confirming locations, and documenting information for responders.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends.