Emergency 911 Call Taker — Critical Response Specialist

Regional 911 Intake Solutions; Arkdale (WI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Arkdale, WI is seeking a diligent 911 Call Taker to join the public safety communications team. You will handle emergency and nonemergency lines, verify locations, document details, and relay information to dispatch to coordinate response.

Applicants typically need a high school diploma; prior customer service or telecommunication experience is helpful. Training, background checks, and certifications may be required; strong listening, typing, and clear verbal

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Structured procedures and assessments used in hiring.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Arkdale, WI is seeking a diligent 911 Call Taker to join the public safety communications team. You will handle emergency and nonemergency lines, verify locations, document details, and relay information to dispatch to coordinate response.

Applicants typically need a high school diploma; prior customer service or telecommunication experience is helpful. Training, background checks, and certifications may be required; strong listening, typing, and clear verbal