911 Call Taker – Launch Your Public Safety Career

Regional 911 Intake Solutions; Curtiss (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Curtiss, Wisconsin invites qualified individuals to join as 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, and document details for responders.

Candidates typically have a high school diploma, strong listening, accurate typing, and clear verbal communication. Training leads to required certifications; the role may involve rotating shifts and weekend hours, depending on staffing.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Curtiss, Wisconsin invites qualified individuals to join as 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, and document details for responders.

Candidates typically have a high school diploma, strong listening, accurate typing, and clear verbal communication. Training leads to required certifications; the role may involve rotating shifts and weekend hours, depending on staffing.