Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Greenville (MS); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers to operate in Washington, MS, handling emergency and nonemergency lines with professionalism. The role focuses on accurate data entry, incident verification, and rapid information sharing with dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are expected, with varying schedules including nights and weekends.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is recruiting 911 Call Takers to operate in Washington, MS, handling emergency and nonemergency lines with professionalism. The role focuses on accurate data entry, incident verification, and rapid information sharing with dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are expected, with varying schedules including nights and weekends.