911 Emergency Communications Specialist

National Public Safety Careers; Sarah (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Sarah, MS. You will answer emergency and non-emergency lines, confirm locations, collect caller data, and enter information into dispatch software to support responders.

Candidates should have a high school diploma or equivalent. Prior customer service or public safety experience helps, and training with certification is provided. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service/public safety experience helpful; some vacancies may accept applicants without dispatch experience.
• Strong listening, typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide guidance to callers within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Sarah, MS. You will answer emergency and non-emergency lines, confirm locations, collect caller data, and enter information into dispatch software to support responders.

Candidates should have a high school diploma or equivalent. Prior customer service or public safety experience helps, and training with certification is provided. Shifts may include nights, weekends, and overtime.