Emergency 911 Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Vossburg (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Mississippi to service emergency communications. The role involves handling calls, confirming locations, and entering data into dispatch systems. Training, certifications, and ongoing assessments are part of the process.

Candidates should have a high school diploma and may benefit from prior customer service experience. The job may include rotating shifts and mandatory screenings as required by the agency.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or related roles is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to callers and follow training protocols.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers in Mississippi to service emergency communications. The role involves handling calls, confirming locations, and entering data into dispatch systems. Training, certifications, and ongoing assessments are part of the process.

Candidates should have a high school diploma and may benefit from prior customer service experience. The job may include rotating shifts and mandatory screenings as required by the agency.